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ticketing systemticketing system #ticketing system
by Srinivasan J - 7 years ago (2017-08-09)
ticketing system
  +2 | ticketing system ticketing system |
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BurgeATS: CRM, Ticketing system, and employee manangement
This package implements a CRM, Ticketing system, and a employee manangement system using CodeIgniter. It features:
- Allows manage customers and employees, allocating different tasks to different people
- Supports multi-language administration and multiple customer environments
- Track customer tasks in logs
- The task Manager module is implemented by classes that execute each task and are called by the system scheduler to define users for which task should be executed
- Can set customer events in the customer manager, like urgent call, or email sent, which indicates an action that should be done for that customer.
- The ticketing and messaging system (TMS) allows exchanging messages between different parts of organizations including departments, customers, and users.
- Allows manage customers and employees, allocating different tasks to different people
- Supports multi-language administration and multiple customer environments
- Track customer tasks in logs
- The task Manager module is implemented by classes that execute each task and are called by the system scheduler to define users for which task should be executed
- Can set customer events in the customer manager, like urgent call, or email sent, which indicates an action that should be done for that customer.
- The ticketing and messaging system (TMS) allows exchanging messages between different parts of organizations including departments, customers, and users.
by zinsou A.A.E.Moïse - 1 Comment
1.
by Burge Lab 
- 7 years ago (2017-08-10) ReplyThanks Zinsou, Yes, Ticketing system is part of BurgeATS.
Srinivasan, it allows different types of messages: - customer to department - department to customer - user to user - and also customer to customer
Each user can be a member of a number of departments. BurgeATS ticketing system provides message redirecting to different users/departments. So if a message has been sent to a department/user, other departments/users can be added to contribute in the message.
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